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Customer Service

Shipping Policies

We ship orders twice a week, on Monday and Tuesday. Orders placed after 11:00 a.m. CST on Tuesday will be shipped the following week. All packages are shipped via UPS and will arrive in 1-3 days. All orders are shipped with ice packs and dry ice to keep the product frozen or chilled until it arrives. Product is shipped frozen and will arrive frozen or partially thawed. If you will not be home within 12 hours of your package’s arrival, make arrangements to have someone receive the box.

We offer free delivery within 50 miles of Benkelman, Neb. When checking out, you will not be charged for shipping if your zip code falls within our delivery area. If you live further than 50 miles but are still within a delivery zip code, we may contact you to meet us for product pick-up or to arrange shipping.

Shipping charges are a flat rate based on weight. This is to accommodate the cooler boxes that all product is shipped in, ensuring it arrives to you safely. If you are interested in a bulk purchase of 100 pounds or more, please contact us directly to make arrangements.

At this time, we only ship within the contiguous United States. If you live outside of this region, contact us to discuss purchasing and shipping options.

Please make sure to double check your shipping address during checkout as we are not responsible for incorrect or incomplete shipping addresses.

Return Policies

We pride ourselves on providing our customers with high-quality Wagyu beef, and we do our best to inspect and package each order with care. If there are any issues with your product, we want to know right away. Please contact us within 24 hours of receiving the product, and we will work together to make things right.

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